Refund policy

Last updated: 7 September 2026

Made-to-order products: no right of withdrawal

Our chairs, stools and armchairs are made to order in the combination of fabric, colour and finish you choose. As goods made to your specifications or clearly personalised, under art. 59(1)(c) of the Italian Consumer Code (Legislative Decree 206/2005), these products are excluded from the 14-day right of withdrawal that applies to online purchases. This is also stated on the product page and in the order summary. The "Withdrawal" and "Refunds" sections below therefore apply only to any non-personalised products, identified as such on the product page. The legal guarantee for defects always applies, to all products.

Order cancellation within 24 hours

Changed your mind right after ordering? You can cancel free of charge within 24 hours of receiving the confirmation email by writing to info@divaniclick.com with your order number: we refund the full amount using the same payment method. After 24 hours we start production and the order can no longer be cancelled.

Withdrawal for non-personalised products

If you bought a non-personalised product, you may withdraw within 14 days of delivery without giving any reason. Just send an email to info@divaniclick.com with your order number and your decision to withdraw; we confirm receipt and send you the return instructions. You must send the product back within 14 days of your withdrawal notice to: Div. & Co. S.r.l., Via Barbaro Forleo 35, 72021 Francavilla Fontana (BR), Italy. Items sent without a prior withdrawal notice cannot be processed.

Return shipping costs are borne by you. As these are bulky products that cannot be sent by ordinary post, the estimated cost of returning them by courier is up to 50 euro per parcel, depending on the area and size; on request we can arrange collection with our courier, charging you the actual cost, which we communicate in advance.

You may handle the product as much as needed to establish its nature and characteristics, as you would in a shop. If the product turns out to be used, assembled or damaged beyond that limit, we may reduce the refund in proportion to the diminished value. Please return it in its original packaging or in equivalent packaging that protects it during transport.

Refunds

In case of withdrawal we refund the full amount paid, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method you used; we may withhold the refund until we receive the product or proof that it has been shipped. Your bank or card issuer may take a few extra days to show the credit: if you do not see it 15 working days after our refund notice, write to us.

Damaged, defective or wrong product: 2-year legal guarantee

All products, including personalised ones, are covered by the legal guarantee of conformity (articles 128-135-septies of the Consumer Code). If the product arrives damaged, differs from what you ordered or shows a defect within 2 years of delivery, write to us at info@divaniclick.com quoting your order number and attaching a few photos: at our expense we arrange collection and repair or replacement and, if that is not possible, we refund you in full or in part. Defects appearing within one year of delivery are presumed to have existed from the outset.

A practical tip: on delivery, check the packaging and, if it is damaged, sign the courier's document "accepted with reservation for damaged packaging". It is not a condition of the guarantee, but it helps us handle the claim with the carrier straight away.

Business customers

Purchases made by companies and professionals are not subject to the right of withdrawal or to the 2-year legal guarantee; the warranty for defects under the Italian Civil Code (articles 1490 et seq.) applies instead, with notice of defects within 8 days of discovery.

Contact

For any question about cancellations, returns and the guarantee: info@divaniclick.com, phone +39 0831 811428 (also WhatsApp).